Terms & Condition

These are the terms on which Pujariya sells puja samagri and arranges puja services through this website. Placing an order or a booking means you accept them.

Ordering
An order placed on this website is an offer to buy. We confirm it by phone or WhatsApp before it is prepared, and an order is only binding on us once we have confirmed it. If something you ordered is not on the shelf we will tell you and offer to wait, to send something similar, to send the rest, or to cancel — whichever you choose.

Prices and payment
Prices are in Indian rupees and include all taxes. The checkout shows the ways you can pay for your order: today that is cash on delivery. When online payment by card or UPI is offered, it is handled by our payment provider; we never see or keep your card details.

Delivery
We deliver to the PIN codes listed on the checkout page. The delivery charge and the expected days are shown before you place the order. Dates are our honest estimate, not a guarantee: festivals, weather and the courier can move them. Somebody should be at the address to receive the parcel, and for cash on delivery the exact amount should be ready.

Scheduled delivery
At checkout you can choose a day and a time window instead of the earliest delivery. Some windows carry a charge, which is shown before you order and is added to the delivery charge; windows may be free above an order value we show. A window closes a set time before it starts. We plan your delivery for the window you chose. If we miss the window through our own fault, we refund the window charge.

Cancelling an order
You may cancel before the parcel leaves us — call or WhatsApp us and we will cancel it. Once it has left us it can no longer be cancelled, but the returns rules below still apply.

Returns and replacements
Each product page says whether that item is returnable. Fresh flowers, garlands, leaves and other perishable items cannot be returned once delivered. For a returnable item, tell us within 48 hours of delivery if it arrived damaged, wrong or short, keep the item and its packaging, and send us a photograph if we ask. We will replace it or refund you. Items that were used, opened for a ritual, or reported after 48 hours cannot be returned. The full rules are in our Return Policy.

Refunds
An approved refund is made within 7 working days. A prepaid order is refunded to the way it was paid; a cash-on-delivery order is refunded by UPI or bank transfer to an account you give us. We will tell you when the refund has been sent. The full rules are in our Refund Policy.

Puja services and pandits
A puja booking is confirmed only after we have spoken to you and agreed the date, the place, the price and what is included. Pandits and other partners listed here are verified by us, but a ritual is performed according to the family's own tradition and the requirements agreed beforehand. Each service page says whether that booking is refundable. For a refundable booking, cancelling 48 hours or more before the puja returns the full advance; cancelling less than 48 hours before returns half of it; there is no refund on the day of the puja. The full rules are in our Refund Policy.

Photographs and descriptions
Product photographs are of the real item. Flowers, leaves and other natural things vary in size and shade from one day to the next.

Your account
Keep your password to yourself. Anything ordered from your account is treated as ordered by you.

Complaints
If something has gone wrong, call or write to us first and we will try to put it right. You can also write to our Grievance Officer at the phone number or e-mail address below. We acknowledge a complaint within 48 hours and aim to resolve it within one month.

Law
These terms are governed by the laws of India, and the courts at Kolkata have jurisdiction.

Changes
We may change these terms. The version on this page at the time you order is the one that applies to that order.

Getting in touch
Phone / WhatsApp: +91 85849 56937 · E-mail: pujariyagroup@gmail.com
Address: Kolkata West Bengal