Privacy Policy

This page says what Pujariya does with the details you give us.

What we collect
Your name, phone number, e-mail address and delivery address, what you ordered, and — if you make an account — a password we never store in readable form. If you choose a delivery day and time window, we keep that too. For a puja booking we also keep the date, the place and what you asked for. If you subscribe to our newsletter, we keep the e-mail address you give us for it.

Payments
Today you pay cash on delivery. When online payment by card or UPI is offered, it is handled by our payment provider: your card or UPI details go to them, not to us, and we keep only a record that the payment was made.

Why we keep it
To prepare and deliver your order, to call you about it, to take a booking, to answer questions later, and to keep the accounts and invoices the law requires us to keep.

Newsletter
If you subscribe, we send festival reminders, new puja kits and offers — a few times a month at most. Every newsletter tells you how to stop it, and you can also ask us by phone or WhatsApp. We do not send marketing messages to anybody who has not subscribed.

What we do not do
We do not sell or rent your details to anybody. Apart from the newsletter you chose, we only call or message you about an order or a booking you have placed.

Who else sees it
The courier sees your name, address and phone number, because the parcel cannot arrive otherwise. A pandit or partner sees only what they need to reach you and perform the puja. Our hosting provider stores the website's data on our behalf, and our payment provider handles online payments when they are offered.

Partners
Pandits and other partners who join through this website give us identity documents so we can verify them. Those documents are kept in a private store that is not reachable from the internet, are seen only by our staff, and are used only for verification.

Reviews
A review appears with the name the customer gives, and only after we have read it. Reviews may be left only by somebody whose order was delivered.

Cookies
The site keeps small cookies so your basket, your sign-in, your saved items and your language choice survive from one page to the next. There is no advertising or tracking cookie on this site today; if we ever add one (for example to measure an advertisement), this page will name it before it is switched on.

How long we keep it
Order records are kept as long as the tax rules require. An account is kept until you ask us to remove it. A newsletter address is kept until you unsubscribe.

Your say
Call or write and we will tell you what we hold about you, correct it, or delete it where the law lets us. You can also write to our Grievance Officer at the phone number or e-mail address below; we answer within 30 days.

Changes
If we change this page, the new version applies from the day it is published here.

Getting in touch
Phone / WhatsApp: +91 85849 56937 · E-mail: pujariyagroup@gmail.com
Address: Kolkata West Bengal