Return Policy

This page explains what can be returned to Pujariya, how to return it, and what happens next. It is part of our Terms & Condition.

Each product says whether it can be returned
Every product page shows one of these: Returnable, or Not returnable. What the product page says when you order is what applies to that item.

What cannot be returned
Items marked Not returnable on their product page. These include fresh flowers, garlands, leaves, fruit, sweets and other perishable items cannot be returned once delivered, because they cannot be resold or reused. The same applies to anything that has been opened, used, or offered in a puja, and to items made or packed to your order.

What can be returned
Items marked Returnable may be returned if it arrived damaged, broken, leaking, wrong (not what you ordered) or short (something missing), or if it is not what the product page described.

Tell us within 48 hours
Call or WhatsApp us within 48 hours of delivery, with your order number. Please send a photograph of the item and the packaging; for a parcel that arrived damaged, a photograph of the outer box helps too. Keep the item and its packaging until we have spoken to you.

What happens next
We will tell you within 1 working day whether we will replace the item or refund it. Where it makes sense, we collect the item from your address, or ask you to keep it and send the replacement straight away. You do not need to send anything back until we have agreed how.

Who pays for the return
When the item was damaged, wrong or short, we pay for the collection and for sending the replacement. Returns for any other reason, such as a change of mind, are not accepted.

Replacement or refund
A replacement is sent as soon as the item is back in stock. If it is not available, or you prefer, we refund you instead — see our Refund Policy for how and when. An item marked Not refundable is put right with a replacement only.

Not returnable, but damaged or wrong
An item marked Not returnable that arrives damaged or wrong is still put right: tell us within 48 hours with a photograph, and we refund or replace it (a replacement only, if it is also marked Not refundable).

Puja bookings
A puja service is not a product and cannot be returned. Changing or cancelling a booking is covered by our Refund Policy.

Questions and complaints
Call or write to us first and we will try to put it right. You can also write to our Grievance Officer at the phone number or e-mail address below.

Getting in touch
Phone / WhatsApp: +91 85849 56937 · E-mail: pujariyagroup@gmail.com
Address: Kolkata West Bengal