Refund Policy

This page explains when Pujariya refunds money, how the refund reaches you, and how long it takes. It is part of our Terms & Condition.

Each product and service says whether it is refundable
Every product page and every puja service page shows whether it is refundable. What the page says when you order or book is what applies.

When we refund
For anything marked refundable, we refund the money you paid when:
- you cancel an order before it leaves us;
- we cannot supply something you ordered and you choose a refund instead of waiting or taking a substitute;
- an item arrived damaged, wrong or short, and you choose a refund instead of a replacement (see our Return Policy);
- you cancel a puja booking in time, as set out below;
- we cancel an order or a booking ourselves.

How much
The amount you paid for the items or the service concerned. Delivery charges are refunded when the whole order is cancelled before it leaves us, or when the fault was ours. A scheduled-delivery window charge is refunded if we miss the window through our own fault.

How the money reaches you
- Paid online (card or UPI): back to the same card, account or UPI ID it came from.
- Paid cash on delivery: by UPI or bank transfer to an account you give us. We will ask for the details by phone or WhatsApp; we never ask for your card number, PIN or OTP.
- Paid at the counter: in cash at the counter, or by UPI or bank transfer.

How long it takes
We send an approved refund within 7 working days and tell you when it has been sent. A refund to a card or bank can take a few more working days to appear, depending on your bank.

Cancelling a puja booking
For a puja service marked refundable:
- Cancelled 48 hours or more before the puja: the full advance is refunded.
- Cancelled less than 48 hours before: half of the advance is refunded.
- Cancelled on the day of the puja, or after the pandit has set out: no refund.
A puja service marked non-refundable: the advance is not returned if you cancel.
If we cannot provide the pandit or the service on the agreed date, you may choose another date or a full refund.

What cannot be refunded
Products marked Not refundable (a problem with them is put right with a replacement), perishable items delivered in good condition, items used or offered in a puja, and anything reported more than 48 hours after delivery.

Questions and complaints
Call or write to us first and we will try to put it right. You can also write to our Grievance Officer at the phone number or e-mail address below. We acknowledge a complaint within 48 hours and aim to resolve it within one month.

Getting in touch
Phone / WhatsApp: +91 85849 56937 · E-mail: pujariyagroup@gmail.com
Address: Kolkata West Bengal