Shipping & Delivery Policy

This page explains where Pujariya delivers, how long it takes and what it costs. It is part of our Terms & Condition.

Where we deliver
We deliver to the PIN codes on our delivery list. Enter your PIN code in the cart or at checkout and the site tells you straight away whether we deliver there and which options you have. If your PIN code is not on the list, call or WhatsApp us — we may still be able to help.

Delivery options and charges
The checkout shows every option for your PIN code with its charge and expected time, before you place the order. Standard delivery is offered everywhere we deliver; same-day delivery is offered only in the areas marked for it. Delivery is free on orders above the amount shown at checkout for each option.

How long it takes
Each option shows its expected time at checkout, counted from when we confirm your order. We confirm an order by phone or WhatsApp before we prepare it. Times are our honest estimate, not a guarantee: festivals, weather, strikes and the courier can delay a parcel, and if that happens we will tell you.

Scheduled delivery
You can choose a day and a time window instead of the earliest delivery. The days and windows still open are shown at checkout, with any charge for the window; a window closes a set time before it starts. We plan your delivery for the window you chose.

Receiving the parcel
Somebody should be at the address to receive the parcel. For cash on delivery, please keep the exact amount ready. Check the parcel when it arrives; if it is damaged, take a photograph and tell us within 48 hours (see our Return Policy).

If a delivery fails
If nobody is at the address or the phone is not answered, the courier or our delivery person will try to contact you. If the parcel comes back to us, we will call you to arrange another attempt. The first re-delivery is free; after that, each further attempt may carry a delivery charge.

Fresh items
Flowers, garlands, leaves and other fresh items are packed to travel, but they are natural: their size and shade vary, and they are best used soon after delivery.

Puja services
A pandit's visit is not shipped: the date, time and place are agreed with you when the booking is confirmed.

Questions
Call or write to us and we will tell you where your order has got to. You can also follow it on the Track Order page.

Getting in touch
Phone / WhatsApp: +91 85849 56937 · E-mail: pujariyagroup@gmail.com
Address: Kolkata West Bengal